Legal Information

Privacy Policy

Last updated: September 14, 2024

Virto ("Company," "our," "we") respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This Privacy Policy explains how we collect, use, protect, and disclose your information when you use our website and services.

By using the platform and/or creating an account, you agree to this Privacy Policy. If you do not agree, please do not use the Platform or Services.

Key Privacy Commitments

• We do not train models on your data.
• We do not share your data with other customers or external vendors, except for AWS (infrastructure management) and Amplitude (usage analytics).
• We do not share your data with foundation model providers, such as OpenAI.

Information We Collect and How We Collect It

We collect the following types of information:

1. Personal Information:
   • Account Information: Name, email address, profile picture, and other optional information you choose to add.
   • Organization Information: Your organization's name, address, tax ID, and business type.
   • Test Cases and Outputs: Data related to the AI models you test, including any personal data entered.
   • Billing Information: Payment-related data such as credit card details and billing contact information.
   • Communications: Messages or requests sent for support or collaboration within the platform.
2. Automatically Collected Information:
   • Usage Data: Details about your interactions with the platform, including features accessed, test results reviewed, and reports generated.
   • Technical Data: IP address, browser type, device information, and preferences collected through cookies or tracking technologies.

Why We Collect Your Data

We collect this data for the following purposes:

1. To Provide and Improve the Services: Your data allows us to create your account, test AI models, and improve the platform’s functionality and performance.
2. Security: We use the data to safeguard the platform and prevent unauthorized access.
3. Business Operations: Billing, account management, and customer support are managed using the information you provide.
4. Analytics: We use aggregated and anonymized data to understand usage trends and improve the platform. We do not use personal data for marketing without your explicit consent.

How We Use Your Data

We process the collected data for:

• Platform Operations: Providing, improving, and securing the Services, including generating reports and outputs related to AI model testing.
• Compliance: Ensuring your use of the Platform aligns with relevant regulations.
• Communication: Notifying you about updates, security issues, or platform changes.
• Data Analytics: Analyzing user behavior on the platform to identify areas for improvement without identifying individual users.

Data Retention

We retain your personal and organizational data as long as necessary to provide the Services or as required by law. When the data is no longer needed, we will securely delete or anonymize it.

Sharing and Disclosure of Your Data

We do not sell, trade, or rent your personal or organizational data. However, we may share data in the following circumstances:

• With Third-Party Providers: AWS (for infrastructure) and Amplitude (for analytics). These vendors adhere to strict security and confidentiality obligations.
• Within Your Organization: Data is shared only with authorized users within your organization’s internal account.
• Legal Compliance: We may disclose information if required by law or to enforce our legal rights.

Your Rights

You have the following rights regarding your personal data:

• Access and Correction: Review or update your personal data by logging into your account or contacting us.
• Data Deletion: Request the deletion of your account and personal data by emailing us at contact@virtoai.com
• Data Portability: Request a copy of your data in a format usable by other platforms or services.
• Withdraw Consent: You may withdraw your consent for data processing at any time. However, this may affect your ability to use certain features of the Platform.

International Data Transfers

If you use the Platform from outside the United States, your data may be transferred to and processed in the U.S. We use appropriate safeguards for any transfers of personal data from the EEA to ensure compliance with GDPR.

Data Security

We implement advanced security measures to protect your personal data, including encryption and access control. However, no system is completely secure, and you are responsible for maintaining the confidentiality of your account credentials.

Breach Notification

In the event of a data breach, we will notify affected users and the relevant authorities within 72 hours of discovering the breach, as required by GDPR or other applicable laws.

Third-Party Cookies and Tracking

We use third-party services like Google Analytics and Amplitude to analyze platform performance and usage. These services use cookies and tracking technologies to collect data on user behavior. This data is anonymized and used solely for improving the platform’s performance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will notify you of significant changes via email or a notification on the Platform. The date of the last modification will always be visible at the top of the Privacy Policy.

Contact Us

For any questions or concerns about this Privacy Policy or your data, please contact us at:

• Email: contact@virtoai.com
• Address: Stuttgart, Germany 70173

Terms of Use

Last updated: September 14, 2024

By accessing or using our platform, you agree to be bound by these Terms of Use and our Privacy Policy.

Acceptance of the Terms of Use

These Terms are entered into by and between you ("user") and Virto, Inc., and they govern your access to and use of the website and services.

Eligibility

The Platform is intended only for users who are at least eighteen (18) years old. If you are under 18, you are prohibited from using the Platform and Services.

Changes to the Terms of Use

We reserve the right to modify or update these Terms of Use at any time. Your continued use of the Platform following the posting of changes constitutes your acceptance of such changes.

The Platform

Virto is an automated AI model testing platform designed to assess language models for safety, accuracy, and reliability.

User Responsibilities and Prohibited Conduct

• Keep your account credentials confidential and secure.
• Use the platform for lawful purposes and in accordance with these Terms.

Accessing the Platform and Account Security

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device.

Communication Preferences

By creating an account, you consent to receive communications from us, including service updates, account information, and marketing communications.

User Contributions

The Platform may offer interactive features that allow users to post, submit, or share content within their organization’s internal account.

Intellectual Property

The Platform and its entire content, including software, text, images, design elements, and more, are the property of Virto or its licensors.

Data Usage and Privacy Provisions

Your use of the Platform is subject to our Privacy Policy.

Fair Use Policy

Users must use the platform in accordance with fair use guidelines.

Limitation of Liability

Virto, its affiliates, or service providers will not be liable for any indirect, incidental, or consequential damages arising out of your use of the platform.

Termination

We reserve the right to terminate your access to the Platform for any reason, including violations of these Terms.

Governing Law and Arbitration

These Terms are governed by the laws of the State of California. Any disputes arising out of or related to these Terms shall be resolved through binding arbitration.

Contact Information

• Email: contact@virtoai.com
• Address: Stuttgart, Germany 70173